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VIRUS REMOVAL SERVICE AVAILABLE TO THE PUBLIC
Current Special
125.00 FLAT RATE & NO FIX NO FEE
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This Service is for the removal of virus & repair of files & computer functionality on (1) one Laptop/Notebook or Personal Computer/Desktop
This service is available to all Windows based Operating Systems
95, 98, ME, 2000, XP (32-bit), XP-SP2 (32bit), Vista - (All 32bit versions).
Please email for any other O.S. including 64-bit.
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You pay the shipping and return shipping. (I recommend using FedEx) as they seem to have the least issues regarding shipping damage. "DO NOT USE DHL PLEASE" I Have had endless issues with them and very little support with regards to recovery and or refund/insurance claims.
Once I receive your Laptop/Desktop I will determine what the issue is and weather it can be recovered successfully or if any physical issues are possibly involved; i.e.: bad hard drive, faulty power supply, error memory module, etc...
Once I have this information I will contact you with the status and get authorization to proceed with the repair or virus removal. This also gives me a chance to verify that no damage occurred from shipping and that the PC/Laptop was received in listed condition. If any issue is found outside the noted condition of the item on the packing slip I will notify you.
((PLEASE INCLUDE POWER CORDS AND ANY OEM SOFTWARE FOR THE REPAIR.))
(( PLEASE SEND ONLY THE TOWER "BOX TYPE THING" OR REFERRED TO AS THE "CPU"))
((DO NOT SEND YOUR MONITOR, KEYBOARD, MOUSE, PRINTER. ONLY THE TOWER OR LAPTOP))
NOTE APPLICATIONS MAY NEED TO BE REINSTALLED DEPENDING ON FILE DAMAGE BY VIRUS. THIS IS NOT INCLUDED IN THE FLAT RATE BUT IS AVAILABLE FOR ADDITIONAL FEE AND IF RELATED SOFTWARE IS INCLUDED WITH ITEM WHEN RECEIVED. Please contact me if you require any special requirements.
Include a FULL Description of the issue you are having & on which Local user account (if applicable) including any passwords for login or screen saver passwords to access that account. I will include instructions on how to reset your local account password with your returned item. Next make a quick list of the items being sent like a shipping log or packing slip. This is to help me to confirm that everything was received & goes back with your item when it's all done.
Normal turnaround time for repair is about 3 - 5 business days.
Local pickup is available in a select area of South Orange County California.
PLEASE PACKAGE YOUR ITEM WELL!! YOU ARE RESPONSIBLE FOR SHIPPING AND INSURANCE SO I RECOMMEND TAKING THE TIME TO DO IT RIGHT.
**PROTECT YOUR INVESTMENT**
- NO FIX NO FEE -
No fix No Fee is just like it says. If I can't fix it I will refund your money (Minus Shipping). Diagnostics are free. (Except for shipping) so don't stress.
*Note removal instructions and best practices for prevention and removal must be implemented to qualify for No Fee. This includes but not limited to: update or install recommended anti virus program (McAfee, Symantec, Trend Micro, or Panda). 90% of every computer has one or the other installed, but have never configured or updated since.
No recommendations are made to up sell the customer. The reference above is simply to imply that if to remove the threat or resolve the issue a hardware item needs to be replaced or a program needs to be removed or reinstalled that these recommendations are followed. Normally this will be limited to the temporary installation or use of required applications or services for virus removal, Windows updates or service packs, Anti virus Dat file updates, Anti virus Scan engine upgrade, known or suspected malicious applications known or unknown.
Normal service related fees are as follows:
Onsite service 75.00 per hour
Off site repair 45.00 per hour
Virus removal fee 125.00 flat (off site only)
Operating system reinstalls 95.00 flat
Applications install 45.00 per hour
Password recovery service O.S. 135.00 flat
Data Backup/Recovery (in house) 100.00 per hour (Min 2hour)
Data Backup/Recovery (out source) 150 per hour (Min 9hr + Setup fee 135.00 + hardware fees)
Hardware replacement Consulting Service single item home user 45.00 flat
Hardware replacement Consulting Services Business 125.00 per hour
Hardware cost - Parts + 10%
Custom built Application specific PC or Server - Parts + 10%
Home & Small Business security/surveillance & automation consulting - Contact for more information
Home & Small Business security/surveillance & automation installation - Contact for more information
Please contact us for any other services
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OC Performance - Automotive Performance and repair